Refund Policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zds-inc.com. Please note that returns will need to be sent to the following address: 473 McNicoll Ave, North York, ON M2H 2C9

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zds-inc.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zds-inc.com

Silver Aluminum Composite

Aluminum Composite Panel is a type of flat panel that consists of two thin aluminum sheets bonded to a non-aluminum core. Aluminum composite screen panels are lightweight yet strong, making them an excellent choice for a divider. They retain color and gloss even
after many years of exposure and come in a wide range of colors and textures.

Bronze Aluminum Composite

Aluminum Composite Panel is a type of flat panel that consists of two thin aluminum sheets bonded to a non-aluminum core. Aluminum composite screen panels are lightweight yet strong, making them an excellent choice for a divider. They retain color and gloss even
after many years of exposure and come in a wide range of colors and textures.

Gold Aluminum Composite

Aluminum Composite Panel is a type of flat panel that consists of two thin aluminum sheets bonded to a non-aluminum core. Aluminum composite screen panels are lightweight yet strong, making them an excellent choice for a divider. They retain color and gloss even
after many years of exposure and come in a wide range of colors and textures.

Black Aluminum Composite

Aluminum Composite Panel is a type of flat panel that consists of two thin aluminum sheets bonded to a non-aluminum core. Aluminum composite screen panels are lightweight yet strong, making them an excellent choice for a divider. They retain color and gloss even
after many years of exposure and come in a wide range of colors and textures.

Unpainted MDF

MDF (Medium-density fiberboard) is made from recycled wood fibers and resin, with a pressed-wood manufacturing process. MDF sheets don't contract or expand when they're exposed to changing heat and humidity like other materials, so they retain their shape through years of use. With its high density, durability, and stability, MDF is a popular choice for decorative privacy screens. 3D routing MDF can create beautiful designs and the finished piece can be spray painted in different colors.

Expanded PVC(E-PVC)

Expanded PVC (expanded polyvinyl chloride) is a lightweight, yet rigid expanded foam polyvinyl chloride. It is moisture resistant and has very low water absorption. E-PVC has excellent insulating characteristics and low flammability (UL-94 VO flame rating). With its smooth texture and bright color, it is the perfect solution to add a modern touch to any interior space.

Black HDPE

HDPE (High-density polyethylene plastic) is made from a string of ethylene molecules. It has low moisture absorption and can stand some of the most extreme weather conditions. HDPE is commonly used for outdoor applications as it can withstand even high temperatures without breaking down. Its durability and versatility make it one of the most popular types of plastic sheeting.

Unpainted Birch Plywood

Birch plywood is known for its durability and its resistance to bending and warping over time. It has a nice, rich sheen, and it
gives the end product a nice, elegant finish.

Veneered MDF

MDF (Medium-density fiberboard) is made from recycled wood fibers and resin, with a pressed-wood manufacturing process. MDF sheets don't contract or expand when they're exposed to changing heat and humidity like other materials, so they retain their shape through years of use. With its high density, durability, and stability, MDF is a popular choice for decorative privacy screens. 3D routing MDF can create beautiful designs along the attractive walnut wood grain.